Restaurants · Bars · Clubs · Cafes · Lounges
Voice demo live · tap to call
White glove NYC install
Q2 ‘26 cohort · 5 spots left

More Covers.
Fewer Gaps.
Zero New Hardware.

AI Operations for NYC Restaurants, Bars & Clubs

9 agents on your existing phone and POS. No new hardware, no new apps. Calls answered. Tables filled. Reviews managed. Live in a week.

NYC restaurants lose ~$11K/year to unanswered calls. Juno catches every one.

Start This Week Call (616) 449-1828 · Hear it live
Fills gaps from day one Same-week launch No new hardware

OpsRefresh is an AI operations platform for NYC restaurants, bars, clubs, and lounges. It deploys a team of 9 specialized AI agents — connected to your existing phone system and POS — that handle missed calls, reservations, no-shows, guest reviews, loyalty, and direct ordering. No new hardware. No new apps. No new staff. Launches same week after a free on-site audit. Starting at $997/month, billed quarterly.

9
AI agents
5–7
Day launch
24/7
Coverage
Toast· Resy· OpenTable· SevenRooms· Square· Tock· Clover
The Silent Bleed

The room looks
busy. The leaks
are adding up.

Rising costs, ghosted reservations, unanswered phones, and third party fees: four leaks most NYC operators still feel by Saturday night. Each one looks small until you total the month.

01 · National Restaurant Assoc.
42%
of operators said their restaurant was not profitable in 2025 due to rising costs.
The Fix
Margin-protecting automation.
02 · OpenTable
28%
of diners skipped a reservation without cancelling in the past year.
The Fix
Auto confirm + rapid refill.
03 · 2025 Digital Report
40%
of fast casual revenue now comes from digital ordering, mostly owned by apps.
The Fix
Direct ordering dominance.
04 · NRA 2026 Outlook
9/10
operators say rising costs are their #1 challenge. Every missed call hurts twice as much.
The Fix
Zero labor automation.
The Launch

From chaos to calibrated
in under 7 days.

01

On-site audit

We visit your venue. Map guest flow. Identify exactly where revenue slips.

Day 1 to 2
02

Integration

Connect your 9 agent team to your POS and reservation stack. No new hardware.

Day 3 to 4
03

Go live

Juno starts answering calls. Tessa starts booking. The noise disappears.

Day 5 to 7
04

Optimize & refine

Monthly sprints with your team—tune routing, prompts, and workflows as volume and seasons shift.

Ongoing
Your 9-Agent Team

Nine specialists.
One operating system.

Each agent is purpose-built for a specific pressure point in hospitality. They share context, hand off tasks, and never call out sick.

Guest Operations01 to 03
Juno
Call & Inquiry Lead

Answers inbound calls, FAQs, directions, allergy questions. Your host stays on the floor.

Tessa
Reservation Manager

Books and confirms via SMS, suggests alternate times, keeps the book clean so full nights stay full.

Quinn
Waitlist & Recovery

Works the waitlist, backfills no-shows, recovers cancellations instantly.

Reputation & Growth04 to 06
Rosie
Review & Recovery

Generates 5-star reviews, catches unhappy guests privately before they post publicly.

Mila
Guest Loyalty

Birthday offers, bounce back campaigns, VIP texts: the nudges that make your best guests return.

Piper
Events & Bookings

Captures large party, birthday, and corporate event leads so high-value inquiries never get lost.

Revenue & Ordering07 to 09
Dash
Direct Order Desk

Powers tap to order and direct flows so you keep the revenue and own the guest relationship.

Sage
Menu & Margin

Rewrites items, placement, and pricing psychology so guests choose high-margin options naturally.

Atlas
Prep & Operations

Forecasts what to prep using demand signals so you never 86 popular items mid-service.

Who It's For

Same system.
Different pressure
points.

Every NYC venue has its own version of the leak. OpsRefresh is configured for your specific operation, not a generic app pushed to thousands of accounts.

Full-Service Restaurant
Phone rings at 7:45 PM. Host is mid-seating. The $280 birthday party just called your competitor instead.
The Fix Juno · Tessa · Mila
Bar
Saturday at capacity. Bartender can't take orders fast enough. Regulars leave before round two arrives.
The Fix Tap to order · Loyalty Text
Nightclub & Lounge
Bottle service order gets lost in the noise. VIP section is waving for 20 minutes. The table next door leaves a 3-star review.
The Fix NFC Tap-at-Table · Piper · Rosie
Coffee Shop & Café
Morning rush hits. Line goes out the door. Regulars get no recognition. Nobody comes back on Tuesday.
The Fix Tap to order queue · Loyalty Text Club
Fast-Casual & Steam Table
Verbal orders get mixed up. Lunch line backs up. The same wrong ticket happens four times a service.
The Fix Queue numbered tap to order · Atlas
Event Space & Venue
Large party inquiry hits your DMs at 11 PM. Nobody follows up until Monday. They booked elsewhere by Sunday morning.
The Fix Piper · Tessa · Atlas
ROI Calculator

See what you're
leaving on the table.

Plug in your numbers. Built on NYC citywide operator data — tune it to your format.

How this math works: "Avg. party check" is the full bill for a seated table — not per person. NYC full-service restaurants average $68–95/table for casual dining, $100–150 for upscale casual, and $160+ for fine dining (Toast Restaurant Industry Report, 2025). The $82 default is the blended NYC citywide average across all full-service formats. Missed-call dollars model only the recoverable booking-opportunity share (~28%). No-show dollars model only seats realistically refillable via SMS waitlist automation (~52%). Both are then reduced by a conservative integrated-stack capture rate.

Modeled monthly leak
$0
Addressable with stack (est.)
$0
Claim this recovery Call demo first

Sources: Toast Restaurant Industry Report 2025 · OpenTable NYC dining benchmarks 2024–25 · NYC Hospitality Alliance operator surveys. Output is an illustrative estimate — not a forecast or guarantee.

Built by an operator

Why I built this.

I spent 5+ years running NYC hospitality operations. Watched great venues bleed revenue through the same gaps — phones ringing during service, tables going unsold because a follow-up never went out, a bad review sticking because nobody caught it in time.

The tools existed. The integrations existed. What didn't exist was someone to wire it all together and actually run it for an independent operator who doesn't have a VP of Technology.

OpsRefresh is that operator — 24/7, connected to your stack, invisible to your guests. I deploy every system personally.

I review every application myself. If it's a fit, we talk within 24 hours. If your floor has a problem I can't solve, I'll tell you that too.

Apply to work with me Full story →
Dan, Founder of OpsRefresh
Dan
Founder, OpsRefresh · NYC · 5+ yrs hospitality ops
Dan, Founder of OpsRefresh — NYC hospitality AI operator
Our Work

Built in the wild.

Real deployments. Real venues. NYC operators running on the stack.

OpsRefresh client deployment mockup OpsRefresh client deployment mockup OpsRefresh client deployment mockup OpsRefresh client deployment mockup OpsRefresh client deployment mockup OpsRefresh client deployment mockup OpsRefresh client deployment mockup
Results

Operators who plugged in

We were losing 20+ covers a week to unanswered phones during service. Two weeks in, Juno handled it. Our GM stopped being a receptionist.

Italian-American, Midtown · Core Plan

Birthday and anniversary regulars get a personal touch now — Rosie flags them before they walk in. Guest spend on those tables is noticeably higher.

Wine Bar, West Village · Growth Plan

I was skeptical about the no-hardware promise. Setup was a video call and a shared Drive folder. We were live in 6 days.

Cocktail Lounge, LES · Core Plan
Pricing · Quarterly · NYC rollout

Pick your engine.

Quarterly rates. No setup fees on quarterly plans. Cancel anytime.

Shield
Essential Capture
$997/mo

Capture every missed call, reduce no-shows, protect your reputation.

  • 4 operators: Juno, Tessa, Quinn, Rosie
  • 24/7 call answering
  • SMS booking + waitlist refill
  • Review interception
Apply for Shield
Most Popular
Growth Engine
Retention + Revenue
$1,997/mo

Everything in Shield, plus loyalty, events, and menu margin optimization.

  • 7 operators (+ Mila, Piper, Sage)
  • VIP loyalty flows
  • Large party lead capture
  • AI menu margin optimization
Apply for Growth
Full Autopilot
9-Agent Stack
$3,997/mo

The full 9-agent team running calls, bookings, orders, prep, and growth.

  • All 9 operators (+ Dash, Atlas)
  • Direct ordering system
  • Prep forecasting
  • Priority support + sprints
Apply for Autopilot

Quarterly billing and no surprise hardware leases on standard launches. Compare plans in depth, billing FAQs, and what ships week one →

FAQ

Questions operators ask.

Short answers below. For integrations, nightlife formats, tap to order, affiliates, and billing, open the full FAQ library.

Yes. Call +1 (616) 449-1828. You will reach Juno, our AI Call Concierge. Try booking, ask about hours, mention an allergy. It is the same system we deploy for paying restaurants.

Toast, Square, Resy, OpenTable, SevenRooms, Tock, Clover, and most major POS and reservation systems. If you have something custom, we'll confirm compatibility on the audit call.

Same week launch for most NYC restaurants. Days 1 to 2: on site audit. Days 3 to 4: integration. Days 5 to 7: go live.

Juno is configured to escalate ambiguous allergy and dietary requests to your host or manager — it does not make dietary guarantees on behalf of your kitchen. Reservation conflicts trigger a staff alert before the booking confirms. We tune these escalation rules during onboarding and you can adjust them at any time.

We work through onboarding together — integrations, prompts, and routing — until the stack fits your floor. Cancel with 30 days' written notice before your next quarter. No penalty, no hardware to return on standard launches.

Read the full FAQ: tap to order, affiliates, NYC nightlife →

Two Ways to Start

Hear it. Or book it.

Test the AI in 30 seconds, or walk through your specific setup with me in 25 minutes.

Option A · Live demo
Call the AI
+1 (616) 449-1828

Reach Juno directly. Book a fake reservation. Test an allergy Q. See if it passes your "would this confuse my guests?" bar.

Tap to call
Option B · Free audit
Apply with Dan
Free · Same-week launch · NYC only

Walk through your booking system, call volume, and revenue leaks. I'll send a recovery estimate by end of day.

Apply Free
Still thinking? Call the AI first · +1 (616) 449-1828 →
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