Operators who outgrew the way the place runs.
Single-site restaurants, bars and bakeries doing real volume, and groups of two to ten locations, anywhere in the U.S. This starts to make sense at around $3M in revenue, at two locations, or when something specific has changed — and we say plainly who it's not for.
The two hospitality operators we work with.
Different rooms, same event: the business succeeded past its setup. Whether that is restaurant operations on a single site or hospitality operations across a multi-location group, everything on this site starts from that.
Where this starts to make sense.
This starts to make sense at around $3M in revenue, or at two locations, or when something specific has changed — a lease signed, a POS dying, a system you bought that didn't work. Under that, here's what I'd do instead.
“Instead” is a real answer, and it's free: the twelve outside-in tests every walkthrough includes are published in full. Run them on your own restaurant tonight and fix the worst two things they surface.
Selling a diagnosis for a rebuild that can't be funded helps nobody. When the volume, the second lease, or the named trigger arrives, the tests will still be here, and so will we.
We work nationally, and this is work that tends to travel by referral. Where you are matters less than what you've become.
Who this is not for, in writing.
Every other claim on this site is one a stranger can't verify. This list costs us money, which is why it's worth your read. Over ten locations, the answer depends on how many separate system stacks and sets of books you run — say the number on the intake and we'll tell you on the call whether you need a firm with a bench.
Single locations under about $1.5M
A responsible rebuild can't be funded at that size, and we won't sell you a diagnosis for work you'll never do.
$1.5M–$3M, with nothing changed
“Not yet.” Run the published tests, fix what they surface, and call when the volume, the lease, or the trigger arrives.
Nightlife-primary and club-primary venues
If the room is a bar that serves — a book, a kitchen, a phone that rings for tables — you're a restaurant to us, and the descriptor means you. If the door, the DJ and the bottle list are the business, those are operating problems we haven't walked, and we'd rather say so than learn on your floor.
Franchisees of major systems, and branded hotels under a corporate technology mandate
The decisions a rebuild would touch are made above your signature. A walkthrough can't change that.
Ghost-kitchen-only operations and food trucks
Different economics, different fix, honestly not ours.
Anyone mid-onboarding with a new POS
Let the vendor finish — their onboarding is genuinely good at getting their product live. If the seams still leak in three months, call then.
Anyone whose real problem is capital, staffing, menu, or marketing
We'll say which one we think it is and point you toward it. We're not marketers, and we'll say that out loud too.
Over the line, or something changed?
A short call, plain talk about your rooms and your numbers, and a yes or a 'not yet'.
Reading for your situation: