September 2026
Twelve tests you can run on your own restaurant tonight
Six calls, two reservations, a large-party inquiry, the same order placed twice, a signup, a review check — the walkthrough's outside-in tests, given away in full.
Read the pieceInsights
The method, published.
Pieces built to be checked, not believed: run the tests on your own restaurant, compute your own numbers, read the sources we cite.
These pieces come out of the OpsRefresh Operations Assessment, the walkthrough of how a restaurant, bar, bakery or small group actually runs, from the phones and the reservation book to the POS, ordering and back-office reporting. Each one is published so an operator can run the check without us.
September 2026
What missed calls actually cost you
The one dataset worth naming, who produced it and why that matters, and a five-line formula that turns your own phone log into your own number.
Read the pieceSeptember 2026
Where the money falls between your systems
A seam is every place a person carries an order, a booking or a number between systems by hand. How to watch one order cross every seam in the building, and a blank map to record it.
Read the pieceSeptember 2026
Keep, replace, or cancel: the line-by-line read of your software bill
Five questions for every line of the software bill, why keep is a valid answer, why the POS goes last, and a blank worksheet to decide each line.
Read the pieceSeptember 2026
One weekly number
What a group of two to ten locations reconciles every week, why the unit and group reports disagree, and what to standardize before the second lease.
Read the pieceNo gate, no email, no sequence. Where a piece uses a statistic, the source is named in the text and its limits are printed beside it.